Internet Direct -- not so Rad?
We service and repair most e-bikes, but some internet direct companies refuse to deal with local businesses. This means that we have no recourse for advice, parts, or support from the manufacturer. Due to the complications in assembly, warranty, and support we do not take on the liability of working with such companies.
Be wary of good deals on crowd funded projects as we have seen many of these companies go out of business quickly and the customer is left with a bike they cannot source parts for.
If you're considering an internet direct purchase, please give us a chance to source a comparable bike for you. We have spent countless hours researching each brand we carry and are confident in our selection and partnered manufacturers.
What do you get from us?
1Build Quality
Our bikes are professionally built and safety checked. Every nut and bolt is properly torqued.
All our bikes come with top quality battery cells from Panasonic, LG, and Samsung. Do you know where your internet bike batteries come from? Battery cell quality can be the difference between a 1 year and a 5 year battery.
Nothing is missing and you don't have to call a "1-800-no-answer" number.
2Service
Our workshop lead/Partner, Mike has over 20 years as an industrial electrician and longer as a Journeyman Machinist.
All e-bikes come with 3 months free labor.
Bikes bought in-store receive discounted labor charges throughout their lifetime.
Flexible pickup and drop-off options.
3Parts
The warranty process for internet bike companies can be tiresome and repetitive. Often requiring many days of back and forth to even qualify for warranty repairs.
Our bikes are repaired right here in Eugene. No shipping or hassle for you. Ask about our loaner e-bikes, pick up, and delivery services.
4Selection
No sales pressure - but we encourage everyone to take a free test ride, it will give you as much information as the internet, in about the same time frame!
We firmly believe you won't know the right bike for you until you ride it. We have a broad selection of bike styles/power to choose from, and we will make sure you are happy on your bike BEFORE you make a financial commitment.
Regenerative Braking
"Direct Drive hubs with regenerative braking"
Customers ask us all the time: "Do you have bikes with regenerative braking?"
No. We don't feel it's efficient or practical on an electric bike. For an average 30 miles per charge on a ride, 5% recapture of that is 1.5 miles. Is it really worth the additional weight and the resistance of pedaling a Direct Drive Motor to gain just a mile and a half? We don't think so.
What a drag!
Regenerative brakes require a heavy, physically larger (not so stealth!) direct drive motor. This is going to have an effect on your battery range. Also, direct drive motors don’t offer a freewheeling mechanism that insulates the rider from the motor. That’s okay if your battery has a charge, but if it runs out not only do you need to move yourself and the bike, but you also need to push against the resistance of the motor. Get ready for some hard pedaling!